NOTE: This position is located in Mammoth Lakes, California.
Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?
More about the benefits and perks of your adventure here:
Ski passes for dependents (spouse/child(ren)) includes free skiing at other Alterra Resorts
Discounts on ski/snowboarding lessons
Friends and Family vouchers
Retail & Food discount
Equipment Rental discount
401k with company match
Healthcare
Dental
Vision
PTO for benefit eligible employees
Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
*Offers of employment may be contingent upon successful completion of a background investigation.
A little about this position:
The Valet/Bell Attendant provides all valet, bell and shuttle services to our guests. This individual is the first point of contact for our guests/owners and is responsible for paving the path of an outstanding guest experience in accordance with Westin Brand Standards.
Provide a pivotal first impression, setting the tone for the guest/owner experience
Extend a warm and friendly greeting to all arriving and departing guests/owners
Open vehicle doors upon arrival to the property
Offer luggage assistance and guide the guest to the front desk for check in
Assist guess to their rooms and extend knowledge of the property, town and ski area
Assists guests with valet parking. Provide guests with valet services
Collaborate with front desk to ensure all luggage, shuttle and vehicle requests are fulfilled in a timely and effective manor
Contribute to the effectiveness of the check-out process by transporting guest luggage from the room to guest vehicle. Pack vehicle efficiently
Safely and orderly park guest vehicles while ensuring documentation of any pre-existing vehicle damage
Provide shuttle service to guests within our town limits in all road conditions
Maintain cleanliness of lobby, bell closet, garage and front drive
Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin/Marriott Brand standards and Mammoth Way values
Collaborate with other departments and other team members
Communicate in a professional manner with all other associates, management, owners and guests
Candidates should enjoy public interaction and display a positive attitude with a willingness to serve
Candidate is to act with integrity and comply with all company policies and procedures
Requirements:
Education:
High School Diploma or equivalent
Experience:
Minimum of 2 years guest service, public relations or sales experience
Strong interpersonal and problem-solving skills
Ability to multi-task in a high-volume setting
Marriott experience beneficial
1 year of previous Bell/Valet experience at a luxury full-service resort preferred
Ability to effectively present information in a one-on-one setting or in a group
Must be at least 18 years of age
Must hold a valid driver's license in good standing