Security Service Technician

What you will do: 

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions 

• Contact customer representative and ascertain equipment/systems problems 

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites 

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment 

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell 

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals 

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction 

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers 

• Obtain customer signature upon completed service call assignment 

• Participate in a scheduled On-call rotation 

• Help to train or mentor others on the service team 

• Perform other duties as assigned 

What we look for: 

Required 

• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems. 

• Valid Fire Alarm License 

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. 

• High School Diploma or equivalent 

• Ability to follow verbal and written instructions. 

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. 

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc 

• Ability to work flexible hours including weekends to meet customer requirements. 

• Overnight travel may be required. 

• Demonstrate a high level of customer service. 

• Maintain truck inventory to ensure timely response to customer needs. 

• Ability to adhere to, implement, and follow safety guidelines and procedures at all times. 

• Strong organizational skills, positive attitude, and an ability to learn quickly. 

• Possess a valid driver’s license and driving record that meets company requirements. 

• Able to pass a pre-employment background and drug test. 

• Retain any licenses that are required by National, State and Local codes. 

Preferred 

• NICET Level II certification